> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tringg.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Agents FAQ

> Edge cases and less common situations.

<AccordionGroup>
  <Accordion title="What if no agent is active for my outlet?">
    Calls fall back to manual handling.
  </Accordion>

  <Accordion title="What if the FAQ/knowledge base is empty?">
    The agent may fail to answer certain questions, which triggers fallback or escalation behavior instead.
  </Accordion>

  <Accordion title="What if the transfer number is missing?">
    Escalation fails, and the caller only hears the fallback message — no transfer happens.
  </Accordion>

  <Accordion title="Why can't I activate an agent?">
    If your outlet doesn't have an active Tringg number, agent activation is disabled — you'll see "Agents not active for this outlet" with an upgrade prompt.
  </Accordion>

  <Accordion title="What if an agent is removed from the library while it's active?">
    Either it falls back to a default agent, or removal is blocked — check current behavior with your team, this needs to be defined clearly.
  </Accordion>

  <Accordion title="My outlet has no Tringg number at all — what happens?">
    No agent assignment is allowed. You'll see a clear "No number assigned / Needs upgrade" state instead.
  </Accordion>
</AccordionGroup>