> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tringg.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Calls FAQ

> Edge cases and less common situations.

<AccordionGroup>
  <Accordion title="Why don't I see any calls for one of my outlets?">
    That outlet likely doesn't have an active subscription — you'll see "No active subscription" with an upgrade CTA.
  </Accordion>

  <Accordion title="What if a recording or transcript is missing?">
    This can happen if the recording is unavailable or playback fails — the call still appears in your list with whatever data was captured.
  </Accordion>

  <Accordion title="How are very short or silent calls handled?">
    Calls under 5 seconds, spam calls, and silent calls are still logged, typically classified as Missed.
  </Accordion>

  <Accordion title="What if the same guest calls multiple times?">
    Each call is logged separately — duplicates from the same number aren't merged automatically.
  </Accordion>

  <Accordion title="What if a call is misclassified?">
    For example a real reservation request logged as FAQ-only, or an intended reservation that wasn't actually created — flag it, this is tracked as a known edge case.
  </Accordion>

  <Accordion title="Why did my capture rate show as blank or odd?">
    With zero calls for the period, capture rate has nothing to divide by — this is treated as a display edge case, not an error.
  </Accordion>

  <Accordion title="I switched outlets and my filters reset — is that expected?">
    Yes, switching outlets currently resets your filters.
  </Accordion>
</AccordionGroup>