> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tringg.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Reservations FAQ

> Answers to common questions and edge cases about the Reservations module.

<AccordionGroup>
  <Accordion title="What happens if a reservation request expires?">
    If nobody confirms, declines, or holds a request before its countdown timer reaches zero, its status changes to **Expired**. The guest receives an SMS letting them know, and you're notified as the outlet owner.
  </Accordion>

  <Accordion title="What happens if two managers act on the same reservation at the same time?">
    The first action wins. Whoever acts second sees a message telling them the reservation was already actioned, by whom, and at what time — so there's no confusion about the final outcome.
  </Accordion>

  <Accordion title="What if the confirmation SMS fails to send?">
    The reservation is still confirmed even if the text fails to deliver. You'll be notified so you can call the guest directly to confirm manually.
  </Accordion>

  <Accordion title="Can I put a reservation on hold indefinitely while I check the table?">
    No. A hold pauses the countdown for 5 minutes only. After that, the timer resumes automatically.
  </Accordion>

  <Accordion title="Do I need to select a reason when I decline a reservation?">
    No, it's optional. If you want to log one, you can choose from Fully Booked, Outside Hours, Party Too Large, Guest Request, or Other.
  </Accordion>

  <Accordion title="What's the difference between Decline and Cancel?">
    Decline is for a **Pending** request that hasn't been confirmed yet. Cancel is for a reservation that's already **Confirmed** — for example, if a guest calls back to cancel.
  </Accordion>

  <Accordion title="What happens to the Pending tab if Instant Book is turned on?">
    Incoming reservations skip Pending entirely and go straight to Confirmed. The Pending tab will show 0 requests and no countdown timers.
  </Accordion>

  <Accordion title="Can I log a reservation for a date in the past?">
    No, manual reservation logging doesn't allow past dates. Time must also fall within business hours, unless the override toggle is enabled.
  </Accordion>
</AccordionGroup>