★ Activate Your Outlet

Finishing the onboarding wizard and clicking Go Live does not make your outlet active. It sets up your outlet, agent, and rules — but your outlet’s real status stays Upgrade Needed until you activate billing here.

Until you upgrade, a first-time outlet stays hard-blocked across the product:

Module	What happens while inactive
Phone Number	Hard blocked — no configuration possible
Agents	Cannot be activated
Calls	No new calls are handled
Reservations	AI stops accepting new requests
Dashboard	Shows 0 for Today’s Bookings, Pending Requests, and Calls Today

Activating

Go to Settings → Billing

Or click the Upgrade This Outlet CTA shown anywhere in the product while inactive.

Complete payment

Your outlet’s status updates to Active once payment succeeds.

Wait for provisioning

If payment succeeds but your number isn’t assigned yet, you’ll see “Provisioning in progress” — this resolves automatically.

If billing succeeds but activation fails for some other reason, you’ll see a clear error with a retry option — never a silent partial state.

Once active, your outlet is fully live — head to Reservations or your Overview dashboard to see it in action.

​Activating

Activating