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Call handling limits

Configured on the same screen, saved together with the fields above:
  • Max call duration — upper limit for total call length
  • Silence timeout — how long the agent waits during caller silence before it re-prompts or ends the call
  • Booking mode — instant confirmation vs. request/approval mode
Changes only take effect on the next incoming call after you save — not on any call currently in progress.
If you navigate away with unsaved changes, you’ll see a warning. If two people edit the same agent at once, the last saved configuration wins — earlier unsaved edits are lost.