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If a guest calls to cancel a reservation that’s already confirmed, update it in Tringg so your records match reality.
1

Find the reservation

Search or filter the reservation list for the guest’s name, or the date and time of the booking.
2

Open the detail panel

Click into the reservation.
3

Click Cancel

The reservation’s status changes to Cancelled, and the change is recorded in its status history timeline.
This is different from declining a pending request — Cancel is specifically for reservations that were already Confirmed.