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1

Open the reservation

From Reservations → Pending, click into the request you want to decline.
2

Click Decline

The reservation’s status changes to Cancelled.
3

Optionally select a reason

A reason dropdown appears so you can log why: Fully Booked, Outside Hours, Party Too Large, Guest Request, or Other. This is for your own records and reporting — it isn’t required.
Decline button and reason dropdown in the reservation detail panel
Like confirming, declining is quick to reverse if you act by mistake — check the FAQ for what to do if two people act on a reservation at the same time.