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What happens if a reservation request expires?
What happens if a reservation request expires?
If nobody confirms, declines, or holds a request before its countdown timer reaches zero, its status changes to Expired. The guest receives an SMS letting them know, and you’re notified as the outlet owner.
What happens if two managers act on the same reservation at the same time?
What happens if two managers act on the same reservation at the same time?
The first action wins. Whoever acts second sees a message telling them the reservation was already actioned, by whom, and at what time — so there’s no confusion about the final outcome.
What if the confirmation SMS fails to send?
What if the confirmation SMS fails to send?
The reservation is still confirmed even if the text fails to deliver. You’ll be notified so you can call the guest directly to confirm manually.
Can I put a reservation on hold indefinitely while I check the table?
Can I put a reservation on hold indefinitely while I check the table?
No. A hold pauses the countdown for 5 minutes only. After that, the timer resumes automatically.
Do I need to select a reason when I decline a reservation?
Do I need to select a reason when I decline a reservation?
No, it’s optional. If you want to log one, you can choose from Fully Booked, Outside Hours, Party Too Large, Guest Request, or Other.
What's the difference between Decline and Cancel?
What's the difference between Decline and Cancel?
Decline is for a Pending request that hasn’t been confirmed yet. Cancel is for a reservation that’s already Confirmed — for example, if a guest calls back to cancel.
What happens to the Pending tab if Instant Book is turned on?
What happens to the Pending tab if Instant Book is turned on?
Incoming reservations skip Pending entirely and go straight to Confirmed. The Pending tab will show 0 requests and no countdown timers.
Can I log a reservation for a date in the past?
Can I log a reservation for a date in the past?
No, manual reservation logging doesn’t allow past dates. Time must also fall within business hours, unless the override toggle is enabled.