Confirming a reservation is a one-click action from the detail panel.
Open the Pending tab
Go to Reservations → Pending. Each request shows a countdown timer.
Review the request
Click into the reservation to see guest details, party size, special requests, and — if it came from a call — the linked transcript.
Click Confirm
The reservation’s status changes to Confirmed immediately.
A confirmation SMS is sent to the guest within 5 seconds of confirming, and a toast notification appears on screen to let you know it went out.
If SMS delivery fails
If the confirmation text fails to send (for example, a carrier delivery issue), the reservation is still marked Confirmed — it isn’t rolled back. You’ll be notified to call the guest directly to confirm manually.
If two team members act at once
If another manager confirms or declines the same reservation before you, your action won’t go through. You’ll instead see a message telling you who actioned it and when, so there’s no confusion about the outcome. .png?fit=max&auto=format&n=bgX9afXAsFEQjCsc&q=85&s=439bdeee25b383fe2205a0b87189c19f)
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