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What if no agent is active for my outlet?
What if no agent is active for my outlet?
Calls fall back to manual handling.
What if the FAQ/knowledge base is empty?
What if the FAQ/knowledge base is empty?
The agent may fail to answer certain questions, which triggers fallback or escalation behavior instead.
What if the transfer number is missing?
What if the transfer number is missing?
Escalation fails, and the caller only hears the fallback message — no transfer happens.
Why can't I activate an agent?
Why can't I activate an agent?
If your outlet doesn’t have an active Tringg number, agent activation is disabled — you’ll see “Agents not active for this outlet” with an upgrade prompt.
What if an agent is removed from the library while it's active?
What if an agent is removed from the library while it's active?
Either it falls back to a default agent, or removal is blocked — check current behavior with your team, this needs to be defined clearly.
My outlet has no Tringg number at all — what happens?
My outlet has no Tringg number at all — what happens?
No agent assignment is allowed. You’ll see a clear “No number assigned / Needs upgrade” state instead.