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Why don't I see any calls for one of my outlets?
Why don't I see any calls for one of my outlets?
That outlet likely doesn’t have an active subscription — you’ll see “No active subscription” with an upgrade CTA.
What if a recording or transcript is missing?
What if a recording or transcript is missing?
This can happen if the recording is unavailable or playback fails — the call still appears in your list with whatever data was captured.
How are very short or silent calls handled?
How are very short or silent calls handled?
Calls under 5 seconds, spam calls, and silent calls are still logged, typically classified as Missed.
What if the same guest calls multiple times?
What if the same guest calls multiple times?
Each call is logged separately — duplicates from the same number aren’t merged automatically.
What if a call is misclassified?
What if a call is misclassified?
For example a real reservation request logged as FAQ-only, or an intended reservation that wasn’t actually created — flag it, this is tracked as a known edge case.
Why did my capture rate show as blank or odd?
Why did my capture rate show as blank or odd?
With zero calls for the period, capture rate has nothing to divide by — this is treated as a display edge case, not an error.
I switched outlets and my filters reset — is that expected?
I switched outlets and my filters reset — is that expected?
Yes, switching outlets currently resets your filters.